Responsible Gaming

Company Commitment

Ganadu Gaming Limited, the company behind flamescasino.co.nz, is committed to promoting gambling as a form of entertainment that should be enjoyed responsibly. Gambling is intended only for adults who have reached the legal gambling age in their jurisdiction. Anyone under that age must not gamble, open a gambling account or attempt to do so.

Gambling should never be treated as a way to earn income or to recover debts or earlier losses. It carries a risk of loss, and players should only wager money they can afford to lose. We encourage every player to make informed, deliberate choices and to seek help at the first sign of difficulty.

Warning Signs

Problem gambling can develop gradually. The following behaviours may indicate that gambling is becoming harmful:

Spending more money or time on gambling than originally intended.
Chasing losses by placing further bets in an attempt to win back money already lost.
Borrowing money, selling possessions or neglecting bills in order to gamble.
Feeling restless, anxious or irritable when trying to cut down or stop.
Hiding gambling activity from family and friends, or being untruthful about it.
Neglecting work, study, family or other responsibilities because of gambling.

Anyone who recognises one or more of these signs in themselves or in another person is encouraged to take a break and seek support.

Self-Exclusion

Voluntary self-exclusion allows a person to stop gambling for a chosen period or indefinitely. Licensed casinos generally offer self-exclusion tools, and national schemes may also be available. A player can usually request exclusion for a fixed period, such as several months or years, or for an unlimited period.

While an exclusion is in force, the player should not attempt to gamble with the casino concerned or to open new accounts elsewhere. Players are advised to review the terms of any exclusion carefully, as the procedure for ending it differs between providers and schemes. Many also find it helpful to remove gambling applications from their devices and to use tools that block gambling websites.

Gaming Limits

Licensed casinos commonly provide tools that help players stay in control of their gambling. These may include:

Deposit limits, which restrict the amount of money a player can add over a day, week or month.
Loss limits, which cap the amount a player can lose within a set period.
Time limits, which restrict the total time spent gambling.
Session limits, which end a gambling session after a chosen length of time.
Reality checks, which display regular reminders of how long a player has been gambling.

Players are encouraged to set limits before they begin gambling and to keep them under regular review. Limits should be set at a level the player can comfortably afford.

Support Resources

Free and confidential support is available for anyone affected by gambling, whether personally or through a family member or friend.

Gambling Helpline Aotearoa: 0800 654 655 (gamblinghelpline.co.nz)
Anonymous self-help groups, where people share experiences and support one another in addressing gambling problems.

Seeking help is a sign of strength, and support is available at any stage.

Contact Us

Responsible gaming inquiries: [email protected]